Terms of Service | Conejo Emergency Plumbing

Terms of Service

Effective Date: 01/12/2025

These Terms of Service ("Terms") govern your use of Conejo Emergency Plumbing's services and website ("Services"). By accessing or using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use our Services.

1. Services Provided

Conejo Emergency Plumbing provides residential and commercial plumbing services, including but not limited to emergency plumbing repairs, fixture installations, leak detection, water heater services, and customer service communication through phone, email, and SMS messaging.

2. Account Information & Customer Responsibilities

  • You agree to provide accurate and complete information when submitting service requests.
  • You are responsible for maintaining the confidentiality of any communication preferences or account login details if provided.
  • You agree to promptly notify us of any changes to your contact information.

3. Payment Terms

  • All services must be paid in full as specified at the time of service or according to any written estimate provided.
  • Accepted forms of payment include credit card, debit card, cash, check, or other authorized payment methods.
  • Late payments may be subject to additional fees or interest as permitted by law.

4. Acceptable Use

By using our Services, you agree to:

  • Use our Services only for lawful purposes.
  • Not engage in any activity that could disrupt or damage our operations or reputation.
  • Not submit false information or impersonate others.
  • Ensure that any phone numbers or contact information you provide belong to you or are authorized for use.

5. Customer Data Usage

We respect your privacy and the confidentiality of your information.

  • Your personal data will be used only to provide services, communicate with you, or follow up on service quality and customer satisfaction.
  • Your data will not be disclosed, transferred, or used for any other purpose outside of providing services via authorized providers or aggregators.
  • We do not sell or share customer data for marketing purposes.

6. Disclaimer of Warranties

Our Services are provided "as is" and "as available." While we strive for quality and reliability, we do not guarantee that services will be uninterrupted, error-free, or fully free from defects or delays beyond our control.

7. Limitation of Liability

To the fullest extent permitted by law, Conejo Emergency Plumbing is not liable for:

  • Indirect, incidental, or consequential damages.
  • Loss of property or income due to delays, cancellations, or service issues beyond our reasonable control.

Our total liability is limited to the amount paid for the specific service performed.

8. Cancellations & Rescheduling

  • Customers may cancel or reschedule appointments by contacting us in advance.
  • We reserve the right to cancel or reschedule appointments due to emergencies, weather, or unforeseen circumstances.

9. Governing Law

These Terms are governed by the laws of the State of California. Any disputes will be resolved in the appropriate courts located in Ventura County, California.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our Services after such updates constitutes acceptance of the revised Terms.

11. SMS Messaging Terms

I consent to receive marketing text messages from Conejo Emergency Plumbing at the number provided. Messages may be sent using automated technology. Consent is not a condition of purchase. Message frequency may vary. Msg & data rates may apply. Reply STOP to unsubscribe. Text HELP for help.

12. Contact Information

If you have any questions about these Terms, please contact us:

Email: rick@conejoemergencyplumbing.com

Phone: (805) 991-7780

Address:

Conejo Emergency Plumbing
6509 Denby Ct.
Simi Valley, CA 93063

Business Owner: Richard Smith