Privacy Policy

Effective Date: 01/12/2025

Conejo Emergency Plumbing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services or website (the "Services").

1. Information We Collect

Personal Information:

• Name
• Email address
• Phone number
• Social media account information (if applicable)

Business Information:

• Company name
• Business address
• Service details provided during account setup

Usage Data:

• IP address
• Browser type
• Device information
• Cookies and tracking technologies
• Website traffic data collected through tools such as Google Analytics

Customer Data:

• Customer names
• Contact details submitted by clients for service or review requests

2. How We Use Your Information

• Provide and improve our services
• Send appointment confirmations or service-related messages
• Respond to inquiries and customer support requests
• Conduct service follow-ups and request reviews
• Analyze usage data to improve user experience
• Comply with legal obligations

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

3. SMS Opt-In and Opt-Out

By submitting your information and signing up for text messages, you agree to receive recurring text messages from Conejo Emergency Plumbing related to service updates, appointment confirmations, customer support, and marketing communications. Messages may be sent using automated technology. Message and data rates may apply. Message frequency may vary based on your interaction with us.

Consent to receive marketing text messages is not required as a condition of purchase. You can opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us using the information below.

Carriers are not liable for delayed or undelivered messages.

4. Data Protection

We implement reasonable security measures to protect your data. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute protection.

5. Your Rights & Choices

• Access: Request a copy of your personal data
• Correction: Request updates or corrections to inaccurate data
• Deletion: Request deletion of your data where applicable
• Opt-out: Unsubscribe from marketing messages at any time
• Cookies: Manage your cookie preferences through your browser settings

6. Cookies & Tracking Technologies

We use cookies to improve website performance, track usage, and personalize content. You can manage cookies through your browser settings.

7. Links to External Sites

Our website may include links to other websites for informational purposes only. We do not share data with these sites and are not responsible for their privacy practices or content.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: rick@conejoemergencyplumbing.com

Phone: (805) 991-7780

Address:

Conejo Emergency Plumbing
6509 Denby Ct.
Simi Valley, CA 93063

Business Owner: Richard Smith